Exchange Policy

Exchange Policy

At Thirty Degrees, we are committed to your satisfaction. If you are not entirely happy with your purchase, we're here to help you. 

• We do not have a refund policy. All returns are processed as store credit only.
• We do offer size exchanges.
• All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and it is the customers responsibility to have their items collected from the warehouse.
• The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.
• Returns/Exchange must be initiated within 7 days of the delivery date.
• The items must be returned to our warehouse before the return for credit or exchange can be issued.
• Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
• We do not accept any exchanges for items marked as  SALE.
  
  
  FAULTY ITEMS
  
  

  If you have received a faulty item, please email our customer care team at support@thirtydegrees.in with a photo or video clearly showing the fault and a brief description. All items will be inspected and assessed by our team. If deemed faulty, we will offer a replacement (if stock is available), store credit note or refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

  Please note, the above returns policy applies to all purchases made via the thirtydegrees.in website only. (Formerly known as underthesunshop.in)